Last updated: 24 September 2026
Who we are and what we sell
This website is operated by Radha Kumari Voleti, trading as Sahaaya (“we”, “us”), [Vijayawada, India].
We sell downloadable digital study materials, including PDFs and templates, such as IELTS preparation guides and cheat sheets. We do not sell physical products, so there is nothing to ship or return.
Because our products are delivered as files that can be copied, we do not offer refunds for change of mind once a product has been properly supplied, except where this policy or applicable consumer law says otherwise.
Customers in the EU, EEA and UK: right of withdrawal
If you are a consumer in the European Union, the EEA or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days of the purchase, without giving a reason.
For digital content, this right ends once supply of the digital content begins, but only if all of the following apply:
* before supply began, you expressly agreed that we start supplying the content immediately, before the withdrawal period ends;
* you acknowledged that you would lose your right of withdrawal once supply begins; and
* we sent you confirmation of this agreement and acknowledgement, for example in your order confirmation email.
At checkout, you give this agreement and acknowledgement by ticking a checkbox. If any of these conditions was not met, your right of withdrawal remains available for the period required by applicable law, even if you have already accessed the download.
To withdraw, send us a clear statement by email to ask-us@sahaaya.eu within the withdrawal period. You may use the model withdrawal form in Section 9, but you don’t have to.
Customers in India and all other countries
Once a product has been properly supplied to you, we do not offer refunds for change of mind. This includes cases where you:
* no longer need the product
* bought it by mistake and have already downloaded it; or
* did not achieve your target band/ score. Our products are study aids and do not guarantee any result.
This does not affect your rights under next section or under applicable consumer law.
Problems we will always put right
Whatever country you are in, we will help if:
* the file is faulty, for example it is corrupted, will not open, or has missing pages
* the content materially differs from its description on our website
* you received the wrong product
* you paid but did not receive the download (please check your spam folder first)
* or you were charged more than once for the same order
We will normally start by providing a corrected or working file, or the correct product. If we cannot do this within a reasonable time, or the problem remains, we will give you a full refund. Duplicate charges are always refunded.
These steps do not limit any remedy you are entitled to under applicable consumer law. That includes your statutory rights regarding faulty or non-conforming digital content, which continue even after a right of withdrawal has ended.
How to contact us
Email [ask-us@sahaaya.eu] with:
* your order number and the email address used for the purchase
* the product name; and
* a short description of the issue. A screenshot helps if a file will not open.
We will acknowledge your request within 48 hours. We aim to resolve most issues within 7 working days, and in any case within one month.
How refunds are paid
All refunds are paid to your original payment method. There is no fee. Withdrawal refunds (EU, EEA and UK): paid within 14 days of the day we receive your withdrawal notice. Other approved refunds: we aim to pay them within 7 working days of approval.
Your bank or card provider may take a few more working days to show the credit. If it hasn’t appeared after that time, please check with your bank first, then contact us.
Grievance officer (customers in India)
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Radha Kumari Voleti
Email: ask-us@sahaaya.eu
Phone: +91-9553951859
Address: Vijayawada, India
We will acknowledge your complaint within 48 hours, provide you with a copy of the complaint as recorded, and resolve it within one month.
Changes to this policy
We may update this policy from time to time. The version published at the time of your purchase applies to that purchase.
Model withdrawal form (EU, EEA and UK customers)
Complete and return this form only if you wish to withdraw from the contract and your right of withdrawal applies.
To: Radha Kumari Voleti, trading as Sahaaya [Vijayawada, India], ask-us@sahaaya.eu
I hereby give notice that I withdraw from my contract for the supply of the following digital content:
Ordered on: [date]
Order number: [number]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]
Signature of consumer (only if this form is sent on paper)
Need help?
Contact us at ask-us@sahaaya.eu for questions related to refunds and returns.